Refund policy

What is your return policy? 
We offer a 30-day return policy. This means you have 30 days after receiving your item to request a return.

What are the conditions for returning an item?
To be eligible for a return, the item must be in the same condition you received it:

• Unworn and unused
• With all original tags attached
• In its original packaging
• With proof of purchase (receipt or order number)

How do I request a return?
Start by emailing us directly at info@osmhealthwellness.com, providing the order number & a photo of your order. All returns are subject to approval after checking the item’s condition. 

Do I need to pay for return shipping?
Return shipping costs are the customer's responsibility and will be deducted from your total refund amount. We’re happy to cover return postage when the return is due to a quality fault or defect.

What if my item is damaged, defective, or I received the wrong item?
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Which items cannot be returned or exchanged?
We regret that we are unable to accept returns or exchanges on the following:

• Personalized or made-to-order items
• Any pieces marked as final sale
• Items purchased during promotional sales

Can I exchange an item?
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

How and when will I receive my refund?
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.