Shipping policy

Where do you ship to?
We ship to most countries and territories worldwide, including USA, Canada, Europe, Australia, Asia, and beyond. Some remote areas or countries under sanctions/restrictions may not be available—check during checkout or contact us to confirm.

What are your shipping fees? Do you offer free shipping?

  • Orders of USD 200 or more (after discounts): FREE standard international shipping (tracked).
  • Orders below USD 200: Fees calculated at checkout (usually USD 15–80+, depending on destination, weight, and size).
  • Remote/outlying areas may have a small surcharge (shown at checkout).

Free shipping applies to standard/economy tracked service worldwide (where available). Expedited options (faster delivery) are available for an extra fee at checkout.

How long will shipping take after my order is processed?
Delivery times are estimates only (starting from when your order ships) and depend on your location, carrier, and customs. Here are typical ranges:

  • Asia (e.g., Singapore, Japan, Taiwan): 3–7 business days
  • USA / Canada: 4–10 business days
  • Europe / UK: 5–12 business days
  • Australia / New Zealand: 5–12 business days
  • Rest of World: 7–20 business days

These are carrier estimates—delays from weather, customs, or holidays can occur.

How can I track my order? 
A tracking link will be sent to your email as soon as your order has shipped. If you don’t see tracking after 7 business days, contact us right away.

Will I pay customs or import fees?
Some countries may charge local duties or VAT. If required, your local courier will notify you. 

What happens if my package is lost, delayed, or damaged?

  • Damaged on arrival: Take photos of the package and item immediately and contact us within 48 hours—we’ll handle it per our Return & Refund Policy (replacement or refund).
  • Lost by carrier: We insure all shipments and will file a claim, then reship or refund you fully (including shipping fees).
  • Significantly delayed (beyond estimate + 10 days): Reach out with your order number—we’ll track it down and assist.

Can I change my shipping address after ordering?
If the order hasn’t shipped yet, we can change the shipping address for you, as long as you email us within 10 hours of placing your order. Once shipped, changes aren't possible. Though we will try our utmost best to communicate with the carrier.